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M
markc49589392
Participant
December 24, 2016
Answered

No receiving signed documents

  • December 24, 2016
  • 2 replies
  • 2517 views

Recently, I have not been receiving e-mails notifying me the signer has signed the document with the signed document attached.

Not going to spam.

This topic has been closed for replies.
Correct answer AadeshSingh

Hi markc49589392

I see that the final Signed copy has been successfully send from our end. If you are still not receiving it then it seems that your email server is blocking it at your end.

I would recommend you to get in touch with your IT admin to get it sorted.

Few troubleshooting steps that I can recommend are mentioned below:

1) Check the Spam/Junk folder for the emails.

2) Add echosign@echosign.com (echosign@echosign.com) to the address book or safe list.

3) If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

4)Turn off filtering completely.

5) Burn a hole in your firewall to allow Adobe Sign emails from 72.3.215.120 port 25

Regards,

Aadesh

2 replies

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
January 3, 2017

Hi markc49589392

I see that the final Signed copy has been successfully send from our end. If you are still not receiving it then it seems that your email server is blocking it at your end.

I would recommend you to get in touch with your IT admin to get it sorted.

Few troubleshooting steps that I can recommend are mentioned below:

1) Check the Spam/Junk folder for the emails.

2) Add echosign@echosign.com (echosign@echosign.com) to the address book or safe list.

3) If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

4)Turn off filtering completely.

5) Burn a hole in your firewall to allow Adobe Sign emails from 72.3.215.120 port 25

Regards,

Aadesh

M
markc49589392Author
Participant
January 4, 2017

Thanks, I think my e-mail provider all of the sudden decided your docs were spam. I added echosign to my safe senders list which seems to have corrected the problem.

S
sb116
Participating Frequently
January 3, 2017

Hi Markc49589392 ,

Please check the private message i have sent to you for information on the same.

Thanks,

Supriya

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