Answered
No response when you press "Select files from device"
MacBook Airユーザーです。
電子署名をリクエストする際に、「デバイスからファイルを選択する」を押してもファイルが開かれず、反応がありません。iPhoneや他のパソコンから同じことはできますが、私のだけできないのはなぜでしょうか。解決方法が知りたいです。
Meenakshi_NegiCorrect answer
Legend
April 30, 2024
Hi yuji36948723t251,
Thank you for reaching out.
Please let us know if the issue occurs on this particular machine and if it works fine with others. If you are using the desktop application, try rebooting the machine once. If that does not help, try reinstalling the application once.
If you are using the browser, try clearing the cache and cookies. Try using any alternate browser or the New incognito window on Chrome.
Let us know if the issue still occurs.
Thanks,
Meenakshi
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