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Team33984906wqi0
Participant
May 3, 2025
Question

No signment requests possible: The API user must have an account to use the group management methods

  • May 3, 2025
  • 1 reply
  • 809 views

Dear community,

 

i have a serious problem with my (free) AdobeSign account. I'm not able to send documents for signment any more - I get following error after click on the "Send" button at the Web-FrontEnd of AdobeSign


 

  In english:

"The API user must have an account to use the group management methods."


What is the problem here? A missing account? I should be able to request 5 signments per month with this free account? I also tried another browser - same error.


Or should Adobe support administrate my account? Then please contact me for a private message with the account details...

Thanks

  Mario

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 5, 2025

Hi Team33984906wqi0,

 

Thank you for reaching out.

 

There was an outage, which has been resolved now. Please clear your browser's cache and cookies and try sending the document again.

We have also checked the account, and it shows as active and working fine. 

 

Let us know how it goes.

 

Thanks,

Meenakshi 

T
Team33984906wqi0Author
Participant
May 5, 2025

Hello Meenakshi,

 

unfortunately it does not work - even after a Browser cache crearance 😞

my account email is: mail@mario-schwarz.net

 

can you pleas check it again?

 

thanks

  Mario

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 5, 2025

Hi Team33984906wqi0,

 

Please allow us some time to get this checked. We will update you once we have more information.

We suggest you wait for some time and then try again later. 

 

Thanks,

Meenakshi

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