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wayneg75236108
Participant
October 8, 2019
Question

not authorized to send documents

  • October 8, 2019
  • 2 replies
  • 564 views

I have an Adobe Sign account but today I am getting a message saying, "you are not authorized to send documents for signature" message.

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Legend
    October 12, 2019

    Hi Wayneg,

     

    I have checked your account with the email address used to sign-in to the community.

    The account shows as active and seems to be working fine.

     

    If you are still experiencing the issue, please let us know when exactly do you receive the error message.

    It would be helpful if you can share the screenshot of the error message.

     

    Let us know if you need any help.

     

    Regards,

    Meenakshi

    Inspiring
    October 9, 2019

    Hello - Is this your direct account, or were you added as a "User" via someone else account? If a User, perhaps your user account isn't active or certain rights have not been granted via the main administrative account.