Not Authorized to Send for Signature????

Hi, I am unable to send or bulk send documents for signature. I initiated an upgrade in our plan after being told I would be able to run reports. After being told by another representative that you can only run reports using the enterprise plan, I canceled the upgrade and reverted back to the previously used monthly subscription. For some reason, now I am unable to use send or bulk send for signature, when I had no issues previous to updating and canceling the update (this happened within hours on the same day). I work weekends and this is highly inconvenient. Especially with no one being available at customer services to address and issue that really should not have happened in the first place. Please help...hopefully, today.