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Participant
Oct 8, 2026 5:54 PM UTC
Answered

Not receiving email after signing up with developer account

Signed up for a developer account, waited over an hour. Checked spam. Did not receive any email from adobe.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 12, 2026 8:05 AM UTC

    Hi hopeful_epicness4204,


    You can try changing the email address for the Acrobat Sign free account. That will free up the email address currently in use. Then it can be used for the Developer edition.

    Let us know if you have any questions.


    Thanks,

    Meenakshi

    5 replies

    Participant
    Oct 9, 2026 4:26 PM UTC

    And there’s no way to add the developer edition to that account/email address?

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 12, 2026 8:05 AM UTC

    Hi hopeful_epicness4204,


    You can try changing the email address for the Acrobat Sign free account. That will free up the email address currently in use. Then it can be used for the Developer edition.

    Let us know if you have any questions.


    Thanks,

    Meenakshi

    Translate
    Meenakshi Negi
    Community Manager
    Community Manager
    Oct 9, 2026 4:04 PM UTC

    Hi hopeful_epicness4204,

     

    Thank you for sharing your email address. We have checked your email address and found that it is already registered for an Acrobat Sign free account. Unfortunately, you cannot use the same email address for two different Acrobat Sign accounts.

    To register for the Developer edition of Acrobat Sign, you will need to use a different email address that has not been registered before. If you'd like, you can share the new email address with us, and we can check and confirm its eligibility.

     

    Thanks,

    Meenakshi

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    Anand Sri Bhattacharya
    Community Manager
    Community Manager
    Oct 8, 2026 6:48 PM UTC

    Thank you for the details ​@hopeful_epicness4204 

     

    We’ll get back to you with an update.

     

    Regards,

    Anand Sri.

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    Anand Sri Bhattacharya
    Community Manager
    Community Manager
    Oct 8, 2026 6:14 PM UTC

    Hello @hopeful_epicness4204


    I hope you are doing well, and sorry for the trouble you had.


    Could you please share the Adobe ID (email) that you used for the developer account with us in a direct/private message so that we can get the details checked internally? To send the direct message, please click on the name, select message on the next screen. Please add this community thread to the message section for tracking purposes.


    Note: Don't share any personal information on this, or any public community platform.


    Regards,

    Anand Sri.


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