Question
Not receiving emails from Adobe Sign when client signs the document
- July 6, 2025
- 1 reply
- 465 views
I am experiencing an ongoing issue where confirmation emails from Adobe Sign (e.g., completed signature notifications) are not being delivered to my domain email.
Steps I have taken to troubleshoot so far:
- SPF, DKIM, and DMARC are all properly configured on my DNS via Hostinger.
- MX Toolbox shows my DMARC record is published and valid.
- SPF record includes:
v=spf1 include:spf.protection.outlook.com ~all - DKIM for Microsoft 365 is enabled and valid under Exchange Admin Center.
- I have created a mail flow rule in Exchange Online to bypass spam filtering for all emails from adobesign.com, setting SCL to -1.
- Nothing is found in Microsoft Defender Quarantine, and message traces show no record of incoming messages from adobesign.com.
- I confirmed that adobesign@adobesign.com is added to my allow list and address book.
I have attached the image that shows in the Adobe Signature activity where it clearly states that the email has been bounced when Adobe tried to send me a email. Please note that I do receive emails from any other source and can easily send email to clients without any problem.
Please help resolve why emails from Adobe Sign (specifically from adobesign@adobesign.com) are being rejected or not delivered to my domain. If there is anything else I need to whitelist or configure differently, please advise.
Thank you all for your help!
Hitesh
