notifications non reçues

Question

Depuis quelques jours, nous ne recevons plus les notifications qui nous informent du progrès des procédures de signature. Dans notre compte Acrobat Sign, en vérifiant dans le volet "activity", nous avons un message d'erreur " email sent to Yvonne bounced back and couldn't be delivered"".

Meenakshi_Negi · Accepted Answer

Hi denisi52606044,

Thank you for reaching out.

As the email box was not available, it might have affected the notification. Please try sending a new document and see if you get the notification. Also, check your notification settings under Admin. Use the steps suggested in the following help document: https://adobe.ly/43IYnxe.

Try the following troubleshooting steps: https://adobe.ly/4oMRRhf.

Let us know how it goes.

Thanks,

Menakshi

Meenakshi_Negi · Answer

Hi yvonne_dr,

Thank you for reaching out, and sorry about the trouble caused.

Please ensure that you have used the correct email address. Refer to the information in the following help document: https://adobe.ly/4hm53Ht and try the troubleshooting steps.

Let us know how it goes.

Thanks,

Meenakshi

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