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yvonne_dr
Participant
October 21, 2025
Answered

notifications non reçues

  • October 21, 2025
  • 1 reply
  • 126 views

Depuis quelques jours, nous ne recevons plus les notifications qui nous informent du progrès des procédures de signature. Dans notre compte Acrobat Sign, en vérifiant dans le volet "activity", nous avons un message d'erreur " email sent to Yvonne bounced back and couldn't be delivered"".

Correct answer Meenakshi Negi

Hi denisi52606044,

 

Thank you for reaching out.

 

As the email box was not available, it might have affected the notification. Please try sending a new document and see if you get the notification. Also, check your notification settings under Admin. Use the steps suggested in the following help document: https://adobe.ly/43IYnxe. 

 

Try the following troubleshooting steps: https://adobe.ly/4oMRRhf. 

 

Let us know how it goes.

 

Thanks,

Menakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 21, 2025

Hi yvonne_dr,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please ensure that you have used the correct email address. Refer to the information in the following help document: https://adobe.ly/4hm53Ht and try the troubleshooting steps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

denisi52606044
denisi52606044
Participant
October 28, 2025

Bonsoir,
J'ai le même problème. J'utilise le service depuis plusieurs années sans problèmes mais ma boîte mail a été indisponible quelques jours la semaine dernière et ne reçoit plus les notifications d'envoi et de signature depuis. Mon adresse est conforme, peut-elle être bloquée par Adobe Sign si elle n'était disponible/joignable ? Comment la débloquer si c'est le cas ?
Merci

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
October 30, 2025

Hi denisi52606044,

 

Thank you for reaching out.

 

As the email box was not available, it might have affected the notification. Please try sending a new document and see if you get the notification. Also, check your notification settings under Admin. Use the steps suggested in the following help document: https://adobe.ly/43IYnxe. 

 

Try the following troubleshooting steps: https://adobe.ly/4oMRRhf. 

 

Let us know how it goes.

 

Thanks,

Menakshi

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