Offer accepted by candidate on Adobe Acrobat Sign but not reflecting on SuccessFactors

Question

Our SuccessFactors recruiting system has an integration with Adobe Acrobat Sign for Offer Acceptance.

An offer has been released to the candidate, it has been accepted by the candidate and relevant team has been notified that the offer is accpeted by the candidate via email however in SuccessFactors Recruiting it is not updated anywhere that the offer has been accepted and also the signed copy of offer letter in not updated in SuccessFactors. What is the issue?

Meenakshi_Negi · Accepted Answer

Hi AS_3517,

Thank you for reaching out.

We have checked your account using the email address associated with your sign-in on this community page. We cannot find an active Acrobat Sign account.

If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You can contact them by following the steps outlined in the help document at https://adobe.ly/4pBMzFi.

For information on Acrobat Sign Integration, please take a look at the following help document: https://adobe.ly/455oBLm.

Thanks,

Meenakshi

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