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S
sommbc
Participant
July 24, 2022
Question

Old Email Address in the emails from AdobeSign

  • July 24, 2022
  • 1 reply
  • 458 views

When I send an email from AdobeSign, my old email address associated with the account still appears in the body of the email.  I have changed my AdobeSign and Adobe Account MONTHS ago to reflect the new email address for the account, but the old email address is still showing up.

 

The highlighted part is the old work-related email address that has no reference to anything in my Adobe Account.  Please help!

 

Thank you!

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
August 1, 2022

Hi Sommbc,

 

Thank you for reaching out.

 

Could you please confirm if you use the same email address for the Acrobat Sign account, which is used to sign in here in the community?

If yes, please share your old email address with us in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

That will help us to check your account and guide you in the correct direction.

 

Note: Please do not share your email address or personal information on the community or other social sites.

 

Thanks,

Meeenakshi

 

S
sommbcAuthor
Participant
August 1, 2022
I only use this email. Please delete all other emails associated with my account.
Meenakshi_Negi
Meenakshi_Negi
Legend
August 1, 2022

Would you mind sharing the old email address on the email body? Please share the email in the private message as mentioned in the last message.

It will help us to check and understand what the issue is. 

 

Thanks,

Meenakshi

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