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olivial12521132
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October 16, 2017
Answered

Olivia President/owner

  • October 16, 2017
  • 1 reply
  • 492 views

I am trying to sign a document but it is asking for my password, how do I get that

    This topic has been closed for replies.
    Correct answer ScottCarter

    Greetings!

    If you are being challenged for a password before you can view the document, then the sender of that transaction has configured the password as a second factor authentication.  Because the Sender configured that password, you can only get it from them.

    The best way to get in touch with the sender would be to reply to the original "Please Sign" email, and ask them to call you back with the password.

    Adobe Sign support will not have access to that password (as a practical matter of security), so your only recourse is to contact the originator of the transaction.

    1 reply

    S
    Community Manager
    ScottCarterCommunity ManagerCorrect answer
    Community Manager
    October 17, 2017

    Greetings!

    If you are being challenged for a password before you can view the document, then the sender of that transaction has configured the password as a second factor authentication.  Because the Sender configured that password, you can only get it from them.

    The best way to get in touch with the sender would be to reply to the original "Please Sign" email, and ask them to call you back with the password.

    Adobe Sign support will not have access to that password (as a practical matter of security), so your only recourse is to contact the originator of the transaction.

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