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One email for multiple signers (API call)

Forum|Forum|8 years ago
October 25, 2017
1 reply
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When I create a API request to send documents for signatures to 2 signers by using only one email. I have found issues as below;

The email received from e-Sign does not contain the signer’s name, not in the subject or body of the email. The signer will not know which email was meant to be theirs. Moreover, each email has to authenticate by using the password so the signer does not know the correct password. In case there are more than two signers ,how the signer guess the correct password?

The fields that should be signed / checked for each signer are mixed (the first signer is able to sign all of the fields, the second signer can see and sign the new block of signature that does not identify in the request field ). I am wondering why the request I sent that states which field is for which signer (recipient) is ignored.

My current API is SOAP-based web services API version 21.

https://secure.na1.echosign.com/services/EchoSignDocumentService21?wsdl

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Header>
<WSCorIDSOAPHeader xmlns="http://www.wilytech.com/" CorID="7FE98AD40AE22766004B82D2F147DDA3,1:1,0,0,devtest|dev1barsapp01tst|barsdevtst|WebServices|Client|http_//api.echosign|sendDocument,2,xxxxx"/>
</soap:Header>
<soap:Body>
<sendDocument xmlns="http://api.echosign" xmlns:ns10="http://dto13.api.echosign" xmlns:ns11="http://dto17.api.echosign" xmlns:ns12="http://dto12.api.echosign" xmlns:ns13="http://dto8.api.echosign" xmlns:ns14="http://dto15.api.echosign" xmlns:ns15="http://dto7.api.echosign" xmlns:ns2="http://dto19.api.echosign" xmlns:ns3="http://dto.api.echosign" xmlns:ns4="http://dto21.api.echosign" xmlns:ns5="http://dto9.api.echosign" xmlns:ns6="http://dto20.api.echosign" xmlns:ns7="http://dto14.api.echosign" xmlns:ns8="http://dto18.api.echosign" xmlns:ns9="http://dto16.api.echosign">
<apiKey>****</apiKey>
<senderInfo>
<ns3:userKey>****</ns3:userKey>
</senderInfo>
<documentCreationInfo>
<ns3:callbackInfo>
<ns3:signedDocumentUrl>https://xxx.xxx.com/echosign/handleEchosignCall/XXXX-08-24-02.18.36.XXXXXXX/</ns3:signedDocumentUrl>
</ns3:callbackInfo>
<ns3:fileInfos>
<ns3:FileInfo>
<ns3:fileName>Electronic Signature Consent</ns3:fileName>
<ns3:mimeType>application/pdf</ns3:mimeType>
</ns3:FileInfo>
<ns3:FileInfo>
<ns3:fileName>Electronic Signature Consent</ns3:fileName>
<ns3:mimeType>application/pdf</ns3:mimeType>
</ns3:FileInfo>
<ns3:FileInfo>
<ns3:fileName>Mutual Funds Non-Retirement Application (MFXXXXXX)</ns3:fileName>
<ns3:mimeType>application/pdf</ns3:mimeType>
</ns3:FileInfo>
<ns3:FileInfo>
<ns3:fileName>New Account and Suitability Information (MFXXXXXX)</ns3:fileName>
<ns3:mimeType>application/pdf</ns3:mimeType>
</ns3:FileInfo>
<ns3:FileInfo>
<ns3:fileName>Account Service Fee Agreement (MFXXXXXX)</ns3:fileName>
<ns3:mimeType>application/pdf</ns3:mimeType>
</ns3:FileInfo>
</ns3:fileInfos>
<ns3:formFields>
<ns4:FormField>
<ns4:defaultValue>Unchecked</ns4:defaultValue>
<ns4:hiddenOptions>
<string>Checked</string>
</ns4:hiddenOptions>
<ns4:inputType>CHECKBOX</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>12.959999999999923</ns4:height>
<ns4:left>50.4</ns4:left>
<ns4:pageNumber>1</ns4:pageNumber>
<ns4:top>534.9599999999999</ns4:top>
<ns4:width>12.96</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>ESIGNIMAGE_1_consent_checkbox</ns4:name>
<ns4:radioCheckType>CROSS</ns4:radioCheckType>
<ns4:recipientIndex>1</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:hiddenOptions>
<string>Alaska</string>
<string>Alabama</string>
<string>Arkansas</string>
<string>Arizona</string>
<string>California</string>
<string>Colorado</string>
<string>Connecticut</string>
<string>District Of Columbia</string>
<string>Delaware</string>
<string>Florida</string>
<string>Georgia</string>
<string>Hawaii</string>
<string>Iowa</string>
<string>Idaho</string>
<string>Illinois</string>
<string>Indiana</string>
<string>Kansas</string>
<string>Kentucky</string>
<string>Louisiana</string>
<string>Massachusetts</string>
<string>Maryland</string>
<string>Maine</string>
<string>Michigan</string>
<string>Minnesota</string>
<string>Missouri</string>
<string>Mississippi</string>
<string>Montana</string>
<string>North Carolina</string>
<string>North Dakota</string>
<string>Nebraska</string>
<string>New Hampshire</string>
<string>New Jersey</string>
<string>New Mexico</string>
<string>Nevada</string>
<string>New York</string>
<string>Ohio</string>
<string>Oklahoma</string>
<string>Oregon</string>
<string>Pennsylvania</string>
<string>Rhode Island</string>
<string>South Carolina</string>
<string>South Dakota</string>
<string>Tennessee</string>
<string>Texas</string>
<string>Utah</string>
<string>Virginia</string>
<string>Vermont</string>
<string>Washington</string>
<string>Wisconsin</string>
<string>West Virginia</string>
<string>Wyoming</string>
</ns4:hiddenOptions>
<ns4:inputType>DROP_DOWN</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>16.559999999999945</ns4:height>
<ns4:left>146.88000000000002</ns4:left>
<ns4:pageNumber>1</ns4:pageNumber>
<ns4:top>295.2</ns4:top>
<ns4:width>82.79999999999998</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>ESIGNIMAGE_1_consent_dropdown</ns4:name>
<ns4:recipientIndex>1</ns4:recipientIndex>
<ns4:required>true</ns4:required>
<ns4:visibleOptions>
<string>Alaska</string>
<string>Alabama</string>
<string>Arkansas</string>
<string>Arizona</string>
<string>California</string>
<string>Colorado</string>
<string>Connecticut</string>
<string>District Of Columbia</string>
<string>Delaware</string>
<string>Florida</string>
<string>Georgia</string>
<string>Hawaii</string>
<string>Iowa</string>
<string>Idaho</string>
<string>Illinois</string>
<string>Indiana</string>
<string>Kansas</string>
<string>Kentucky</string>
<string>Louisiana</string>
<string>Massachusetts</string>
<string>Maryland</string>
<string>Maine</string>
<string>Michigan</string>
<string>Minnesota</string>
<string>Missouri</string>
<string>Mississippi</string>
<string>Montana</string>
<string>North Carolina</string>
<string>North Dakota</string>
<string>Nebraska</string>
<string>New Hampshire</string>
<string>New Jersey</string>
<string>New Mexico</string>
<string>Nevada</string>
<string>New York</string>
<string>Ohio</string>
<string>Oklahoma</string>
<string>Oregon</string>
<string>Pennsylvania</string>
<string>Rhode Island</string>
<string>South Carolina</string>
<string>South Dakota</string>
<string>Tennessee</string>
<string>Texas</string>
<string>Utah</string>
<string>Virginia</string>
<string>Vermont</string>
<string>Washington</string>
<string>Wisconsin</string>
<string>West Virginia</string>
<string>Wyoming</string>
</ns4:visibleOptions>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>17.28</ns4:height>
<ns4:left>124.28</ns4:left>
<ns4:pageNumber>1</ns4:pageNumber>
<ns4:top>246.96</ns4:top>
<ns4:width>110.16</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>ESIGNIMAGE_1_consent_signature</ns4:name>
<ns4:recipientIndex>1</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:defaultValue>Unchecked</ns4:defaultValue>
<ns4:hiddenOptions>
<string>Checked</string>
</ns4:hiddenOptions>
<ns4:inputType>CHECKBOX</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>12.959999999999923</ns4:height>
<ns4:left>50.4</ns4:left>
<ns4:pageNumber>2</ns4:pageNumber>
<ns4:top>534.9599999999999</ns4:top>
<ns4:width>12.96</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>ESIGNIMAGE_2_consent_checkbox</ns4:name>
<ns4:radioCheckType>CROSS</ns4:radioCheckType>
<ns4:recipientIndex>2</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:hiddenOptions>
<string>Alaska</string>
<string>Alabama</string>
<string>Arkansas</string>
<string>Arizona</string>
<string>California</string>
<string>Colorado</string>
<string>Connecticut</string>
<string>District Of Columbia</string>
<string>Delaware</string>
<string>Florida</string>
<string>Georgia</string>
<string>Hawaii</string>
<string>Iowa</string>
<string>Idaho</string>
<string>Illinois</string>
<string>Indiana</string>
<string>Kansas</string>
<string>Kentucky</string>
<string>Louisiana</string>
<string>Massachusetts</string>
<string>Maryland</string>
<string>Maine</string>
<string>Michigan</string>
<string>Minnesota</string>
<string>Missouri</string>
<string>Mississippi</string>
<string>Montana</string>
<string>North Carolina</string>
<string>North Dakota</string>
<string>Nebraska</string>
<string>New Hampshire</string>
<string>New Jersey</string>
<string>New Mexico</string>
<string>Nevada</string>
<string>New York</string>
<string>Ohio</string>
<string>Oklahoma</string>
<string>Oregon</string>
<string>Pennsylvania</string>
<string>Rhode Island</string>
<string>South Carolina</string>
<string>South Dakota</string>
<string>Tennessee</string>
<string>Texas</string>
<string>Utah</string>
<string>Virginia</string>
<string>Vermont</string>
<string>Washington</string>
<string>Wisconsin</string>
<string>West Virginia</string>
<string>Wyoming</string>
</ns4:hiddenOptions>
<ns4:inputType>DROP_DOWN</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>16.559999999999945</ns4:height>
<ns4:left>146.88000000000002</ns4:left>
<ns4:pageNumber>2</ns4:pageNumber>
<ns4:top>295.2</ns4:top>
<ns4:width>82.79999999999998</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>ESIGNIMAGE_2_consent_dropdown</ns4:name>
<ns4:recipientIndex>2</ns4:recipientIndex>
<ns4:required>true</ns4:required>
<ns4:visibleOptions>
<string>Alaska</string>
<string>Alabama</string>
<string>Arkansas</string>
<string>Arizona</string>
<string>California</string>
<string>Colorado</string>
<string>Connecticut</string>
<string>District Of Columbia</string>
<string>Delaware</string>
<string>Florida</string>
<string>Georgia</string>
<string>Hawaii</string>
<string>Iowa</string>
<string>Idaho</string>
<string>Illinois</string>
<string>Indiana</string>
<string>Kansas</string>
<string>Kentucky</string>
<string>Louisiana</string>
<string>Massachusetts</string>
<string>Maryland</string>
<string>Maine</string>
<string>Michigan</string>
<string>Minnesota</string>
<string>Missouri</string>
<string>Mississippi</string>
<string>Montana</string>
<string>North Carolina</string>
<string>North Dakota</string>
<string>Nebraska</string>
<string>New Hampshire</string>
<string>New Jersey</string>
<string>New Mexico</string>
<string>Nevada</string>
<string>New York</string>
<string>Ohio</string>
<string>Oklahoma</string>
<string>Oregon</string>
<string>Pennsylvania</string>
<string>Rhode Island</string>
<string>South Carolina</string>
<string>South Dakota</string>
<string>Tennessee</string>
<string>Texas</string>
<string>Utah</string>
<string>Virginia</string>
<string>Vermont</string>
<string>Washington</string>
<string>Wisconsin</string>
<string>West Virginia</string>
<string>Wyoming</string>
</ns4:visibleOptions>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>17.28</ns4:height>
<ns4:left>124.28</ns4:left>
<ns4:pageNumber>2</ns4:pageNumber>
<ns4:top>246.96</ns4:top>
<ns4:width>110.16</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>ESIGNIMAGE_2_consent_signature</ns4:name>
<ns4:recipientIndex>2</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.72000000000003</ns4:height>
<ns4:left>43.92</ns4:left>
<ns4:pageNumber>9</ns4:pageNumber>
<ns4:top>483.84000000000003</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>NONFIDNASU_9_1_signer_signature</ns4:name>
<ns4:recipientIndex>1</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.0</ns4:height>
<ns4:left>45.36</ns4:left>
<ns4:pageNumber>9</ns4:pageNumber>
<ns4:top>425.52</ns4:top>
<ns4:width>532.0799999999999</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>NONFIDNASU_9_2_signer_signature</ns4:name>
<ns4:recipientIndex>2</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.71999999999997</ns4:height>
<ns4:left>46.8</ns4:left>
<ns4:pageNumber>9</ns4:pageNumber>
<ns4:top>367.91999999999996</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>NONFIDNASU_9_3_signer_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.71999999999997</ns4:height>
<ns4:left>46.08</ns4:left>
<ns4:pageNumber>9</ns4:pageNumber>
<ns4:top>310.32</ns4:top>
<ns4:width>532.0799999999999</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>NONFIDNASU_9_4_signer_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>37.44</ns4:height>
<ns4:left>46.08</ns4:left>
<ns4:pageNumber>9</ns4:pageNumber>
<ns4:top>253.44</ns4:top>
<ns4:width>532.8</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>NONFIDNASU_9_bank_account_owner_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.72</ns4:height>
<ns4:left>46.8</ns4:left>
<ns4:pageNumber>9</ns4:pageNumber>
<ns4:top>195.12</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>NONFIDNASU_9_spouse_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.72000000000003</ns4:height>
<ns4:left>43.27</ns4:left>
<ns4:pageNumber>17</ns4:pageNumber>
<ns4:top>666.72</ns4:top>
<ns4:width>532.4100000000001</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SUITIMAGE_17_1_signer_signature</ns4:name>
<ns4:recipientIndex>1</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.360000000000014</ns4:height>
<ns4:left>46.08</ns4:left>
<ns4:pageNumber>17</ns4:pageNumber>
<ns4:top>616.3199999999999</ns4:top>
<ns4:width>532.0799999999999</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SUITIMAGE_17_2_signer_signature</ns4:name>
<ns4:recipientIndex>2</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.30999999999989</ns4:height>
<ns4:left>39.96</ns4:left>
<ns4:pageNumber>17</ns4:pageNumber>
<ns4:top>541.9599999999999</ns4:top>
<ns4:width>532.1999999999999</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SUITIMAGE_17_representative_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.0</ns4:height>
<ns4:left>43.2</ns4:left>
<ns4:pageNumber>22</ns4:pageNumber>
<ns4:top>533.52</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SERVICEFEE_22_1_signer_signature</ns4:name>
<ns4:recipientIndex>1</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.72000000000003</ns4:height>
<ns4:left>43.2</ns4:left>
<ns4:pageNumber>22</ns4:pageNumber>
<ns4:top>483.84000000000003</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SERVICEFEE_22_2_signer_signature</ns4:name>
<ns4:recipientIndex>2</ns4:recipientIndex>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.72000000000003</ns4:height>
<ns4:left>44.64</ns4:left>
<ns4:pageNumber>22</ns4:pageNumber>
<ns4:top>433.44</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SERVICEFEE_22_3_signer_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
<ns4:FormField>
<ns4:contentType>SIGNATURE</ns4:contentType>
<ns4:inputType>SIGNATURE</ns4:inputType>
<ns4:locations>
<ns4:FormFieldLocation>
<ns4:height>36.72000000000003</ns4:height>
<ns4:left>44.64</ns4:left>
<ns4:pageNumber>22</ns4:pageNumber>
<ns4:top>383.04</ns4:top>
<ns4:width>532.08</ns4:width>
</ns4:FormFieldLocation>
</ns4:locations>
<ns4:name>SERVICEFEE_22_4_signer_signature</ns4:name>
<ns4:required>true</ns4:required>
</ns4:FormField>
</ns3:formFields>
<ns3:name>New Account Application</ns3:name>
<ns3:recipients>
<ns7:RecipientInfo>
<ns7:email>sthanrattamongkhon@xxxxxxxxxxxxx.com</ns7:email>
<ns7:role>SIGNER</ns7:role>
<ns7:securityOptions>
<ns8:RecipientSecurityOption>
<ns8:authenticationMethod>PASSWORD</ns8:authenticationMethod>
<ns8:password>15641967</ns8:password>
</ns8:RecipientSecurityOption>
</ns7:securityOptions>
</ns7:RecipientInfo>
<ns7:RecipientInfo>
<ns7:email>sthanrattamongkhon@xxxxxxxxxxxxx.com</ns7:email>
<ns7:role>SIGNER</ns7:role>
<ns7:securityOptions>
<ns8:RecipientSecurityOption>
<ns8:authenticationMethod>PASSWORD</ns8:authenticationMethod>
<ns8:password>22561948</ns8:password>
</ns8:RecipientSecurityOption>
</ns7:securityOptions>
</ns7:RecipientInfo>
</ns3:recipients>
<ns3:signatureFlow>PARALLEL</ns3:signatureFlow>
<ns3:signatureType>ESIGN</ns3:signatureType>
</documentCreationInfo>
</sendDocument>
</soap:Body>
</soap:Envelope>

This topic has been closed for replies.

Correct answer SimonATS

Hi, Do no use SOAP any more. It has been deprecated. use the REST API.

Adobe Sign REST API reference can be found here

REST API — Document e-signature Software — Adobe Sign

To get around the limitations of sending one agreement to 2 recipients who have the same email address, use private message feature which you'll find in the REST Post /agreement.

Even though you use the same email address, you still have 2 unique signers. Using a private message you can send each signer a sperate individual message with approriate info.

SimonATSCorrect answer

Legend

Hi, Do no use SOAP any more. It has been deprecated. use the REST API.

Adobe Sign REST API reference can be found here

REST API — Document e-signature Software — Adobe Sign

To get around the limitations of sending one agreement to 2 recipients who have the same email address, use private message feature which you'll find in the REST Post /agreement.

Even though you use the same email address, you still have 2 unique signers. Using a private message you can send each signer a sperate individual message with approriate info.

saranyat79478991Author

Participant

Hi SimonATS,

Thank you for your response.

Since, my system I support is a kind of legacy system, so that's why it still use SOAP. Migrating from SOAP to REST would take a bit effort for the change.

Rather than changing to REST, do you have more suggestion about my cases?

Actually, I would concern about the messed up field for multiple signers than the authentication of email. For your suggestion to use a private message, it is a good one but I think it supports only REST API.

In case that if I change to REST API, the mixed fields issue would be resolved right? As I have known, it's just only interface and standard that are different, the back-end logic should be the same. Maybe if I change to REST my issue would not be resolved.

SimonATS

Legend

Using SOAP not really, apart from maybe using a sequential approach, which may help keeping things different. seeing SOAP is dead I can only advise to use the REST API.

As for fields, any particular reason you are adding them via the api call?

It's more practical to mark up your documents with tags:

Create forms

I don't think REST will help here necessarily. From your description it sounds like the role assignments for fields have failed, so all fields have been not assigned. This will leaves the field to be filled by the first singer who gets to it and lock it for the other signer.

If a new signature block is added it also suggests no signature field was added for that signer.

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