Question
Our clients cannot e-sign a doc already e-signed by us in Adobe
Hello,
There are situations when our clients or providers refuse to be included in our e-signing process in AdobeSign. When this happens, we sign the documents ourselves and then send them over to the clients. In the past, the clients could use their tools to e-sign the documents previously signed by us. By their tools we mean other applications than AdobeSign, such as DocuSign.
The latest version of AdobeSign locks the document for e-signing after our executives e-sign it.
We know the "Lock for Editing" checkbox shows or used to show when signing with a Digital Certificate. This doesn't happen for simple e-signing and I couldn't find any setting that solves our problem.
Is there a way to overcome this situation?
DocuSign leaves the docs open for e-signing when signed by one of the parties. We consider this feature mandatory for any e-signing tool. Without it, the tool can be useless for at least half of a company's clients/providers. I hope Adobe understands the importance of this feature and makes it available immediately.
Thank you.
Tudor
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