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kennethw5618154
Participant
Sep 21, 2016 6:20 PM UTC
Question

Password not recognized

When the sign-in box appears and requests a password, after entering the password and actioning the sign button, it says " incorrect password". I have changed the password, received acknowledgement of change abd can sign in to my account. However the sign-in box will not accept the password. How do I correct this?

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1 reply

AadeshSingh
Participating Frequently
Sep 21, 2016 7:35 PM UTC

Hi kennethw5618154

Could you please confirm if you are referring to Adobe Sign or Digital Signature?

Please share the screenshot of the Sign In box.

Regards,
Aadesh

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