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kennethw5618154
Participant
September 21, 2016
Question

Password not recognized

  • September 21, 2016
  • 1 reply
  • 308 views

When the sign-in box appears and requests a password, after entering the password and actioning the sign button, it says " incorrect password". I have changed the password, received acknowledgement of change abd can sign in to my account. However the sign-in box will not accept the password. How do I correct this?

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1 reply

AadeshSingh
Participating Frequently
September 21, 2016

Hi kennethw5618154

Could you please confirm if you are referring to Adobe Sign or Digital Signature?

Please share the screenshot of the Sign In box.

Regards,
Aadesh