Password required on Adobe Sign doc when I send to others

I have a document I need my all clients to sign, and with everyone working from home lately I've been sending them electronically via Adobe Sign.  When I get the signed file back it doesn't make me enter a password; however, when I forward it on to my boss, she says needs a password to open the file.  I didn't put a password into the file so I take it she needs my Adobe password to open it.  How can I make these files accessible to other people without needing a password?  I tried "sharing" the file with her and she still says she needs a password.