PDF from Adobe Sign has green layer over artwork when opening

Question

I'm not the end user and have never used Adobe Sign, so forgive my ignorance. My end user receives a copy of the signed PDF in her email. The preview in the email message looks normal, but when she downloads it and opens the PDF in Adobe Reader, a green layer is over just the artwork in the PDF. Same thing when I open it in Reader DC and Acrobat XI Standard. When I open it using Foxit Reader, all is normal, so obviously the Adobe Products are doing...something. Thoughts?

robertb77520786 · Answer

Unfortunately, the document is confidential so I can't share a screenshot with you. It's a blueprint-type drawing showing product packaging. A translucent green layer is over the art work. My email address is rbrumm@kleentest.com

Robert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.