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robertb77520786
Participant
September 1, 2016
Question

PDF from Adobe Sign has green layer over artwork when opening

I'm not the end user and have never used Adobe Sign, so forgive my ignorance. My end user receives a copy of the signed PDF in her email. The preview in the email message looks normal, but when she downloads it and opens the PDF in Adobe Reader, a green layer is over just the artwork in the PDF. Same thing when I open it in Reader DC and Acrobat XI Standard. When I open it using Foxit Reader, all is normal, so obviously the Adobe Products are doing...something. Thoughts?

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    2 replies

    robertb77520786Author
    Participant
    September 7, 2016

    Unfortunately, the document is confidential so I can't share a screenshot with you. It's a blueprint-type drawing showing product packaging. A translucent green layer is over the art work. My email address is rbrumm@kleentest.com

    Robert

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    Rijul Raj Khurana
    Inspiring
    September 5, 2016

    Hello Robert,

    Can you inbox me your registered email address along with copy of signed document/screenshot so that I can further more check?

    Regards,

    -Rijul

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