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Sydne34139588txrj
Participating Frequently
October 22, 2025
Question

PDF turns blank when sending out for signature

  • October 22, 2025
  • 1 reply
  • 512 views

I have this pdf document (attached) that I am trying to send our for signature in the browser, but after uploading and adding recipients, I go to the ‘Preview & add fields' page and the whole document is bank except for the footer (see screenshots). 

This pdf document opens just fine in Abode Acrobat on my computer. It seems like Adobe Sign is not handling the document properly.

Please let me know if there is a solution to this issue.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 22, 2025

Hi Sydne34139588txrj,

 

Thank you for reaching out.

 

We have checked the PDF you shared above and can replicate the behaviour. It seems to be an issue with the PDF. We check the PDF created using a third-party tool. Please try recreating the PDF and then try to send the document for signature.

 

Let us know how it works.

 

Thanks,

Meenakshi

 

S
Sydne34139588txrjAuthor
Participating Frequently
October 23, 2025

Hello, thank you for your response! Yes, this was converted to a pdf in a third party tool, but it is the tool my company uses on the daily, and we will not be changing it. I haven't had this issue with any other pdf documents from this tool and I need to send this specific document out for signature still. Can you tell me exaclty what about this pdf is causing the issue? It opens perfectly fine in Adobe Acrobat so I don't understand why it would be an issue in Adobe Sign, seems like an issue on Adobe's side. 

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