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elizabethg73592161
elizabethg73592161
Participant
February 23, 2016
Answered

per-recipient authentication is disabled for this account or tier

In person signature doesn't work on mobile device. All other fields are filled in and I get this message.

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Steven_YenCorrect answer
Adobe Employee
March 3, 2016

Our eSign 3.3.1 patch is posted in App Store, please download the new build, so you can continue to our eSign App in your device.

Thanks for your patient.

Adobe Mobile eSign iOS team,

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6 replies

Adobe Employee
Steven_YenCorrect answer
Adobe Employee
March 3, 2016

Our eSign 3.3.1 patch is posted in App Store, please download the new build, so you can continue to our eSign App in your device.

Thanks for your patient.

Adobe Mobile eSign iOS team,

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    Adobe Employee
    Steven_Yen
    Adobe Employee
    February 26, 2016

    Dear Customer,

    From eSign mobile iOS team, I have put this bug in the top priority, we have submitted a patch (3.3.1) to fix the bug in App Store. We are waiting for Apple review and approve.  You should be able to download this patch around next 7 days.

    Please go to Adobe EchoSign website to use from the browser if you need it immediately. 

    Sorry for all inconvenience, and thanks for using our products.

    From Adobe eSign mobile iOS team,

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    elizabethg73592161
    elizabethg73592161Author
    Participant
    February 26, 2016

    Now getting Unable to complete request Access token provided is invalid or had expired. Part of the same bug??

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    Adobe Employee
    Steven_Yen
    Adobe Employee
    February 27, 2016

    Dear Customer,

    We are known this issue.

    "Unable to complete request Access token provided is invalid or had expired” is different bug but we have fixed this bug in new patch too.

    when the patch is ready to download, the problem should be gone away.

    Thanks for letting us know.

    Steven;

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    AadeshSingh
    AadeshSingh
    Participating Frequently
    February 25, 2016

    Hi elizabethg73592161,

    This is a  know issue. We have already locked a bug for it & the concerned team is working on it.

    We will update your once the issue is fixed.

    Regards,
    Aadesh

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    elizabethd91172127
    Participant
    February 26, 2016

    Is there an estimate on how long this will take to fix? Our business uses this feature every day and this is extremely frustrating! It seems silly that we have to pay for something that doesn't work.

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