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Participant
January 18, 2023
Question

Personal and Enterprise accounts accidentally created with same email, now I can't log in to either.

  • January 18, 2023
  • 0 replies
  • 329 views

I have recently been added to an enterprise account with my business, but I had accidentally created a personal account using the same email address previously. Now, when attempting to log in, I am met with the error "Your email and password do not match. Please try again.". I am unable to log in to either account now as a result of this discrepancy.

Is there a way to delete my personal account without being able to log in, so that I can maybe use my email address for access to the enterprise account? I am looking up email swapping instructions in the support community, but it's not helpful since I cannot log in to either account currently.