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karenp19597483
Participant
April 18, 2018
Answered

Phone Support for Adobe Sign?

Is there no phone support for Adobe Sign? I'm not seeing or hearing options for it...am I missing something?

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Adorobat
AdorobatCorrect answer
Participating Frequently
April 25, 2018

Hi,

Please follow below mention steps to contact support:

1- Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

2- Once logged in, check the upper right corner of the page and click the question mark icon.

3- It will re-direct you to the page where you get an option to contact support via phone or chat.

*Note: Technical support is reserved for Customers who have an active Adobe Sign Subscription

Thank You,

Shivam

View reply

6 replies

DJCunion
Participant
May 25, 2018

I am having the same looping problem and am not able to get to a page that allows me to phone or chat with a live support person. Why is this so difficult?

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    karenp19597483Author
    Participant
    April 26, 2018

    I have an Adobe Sign subscription, and currently that question mark icon takes me to a sign in page, then loops me back to my dashboard page -- endless loop. Very frustrating experience.

    I've had numerous problems... but right now this issue of how to actually contact support persists.

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    Adorobat
    Adorobat
    Participating Frequently
    April 27, 2018

    Hi Karenp,

    I have sent you a private message, please check the inbox for the same.

    Thank You,

    Shivam

    Translate
    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    April 25, 2018

    Hi,

    Please follow below mention steps to contact support:

    1- Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

    2- Once logged in, check the upper right corner of the page and click the question mark icon.

    3- It will re-direct you to the page where you get an option to contact support via phone or chat.

    *Note: Technical support is reserved for Customers who have an active Adobe Sign Subscription

    Thank You,

    Shivam

    Translate
    mr_f40153500
    Participant
    April 22, 2018

    It's really not seriously to not provide phone support for product with $15 payments per month. I cannot find even chat or email support....  I have a problem with sending and cannot solve with no support.

    Translate
    MichaelKazlow
    MichaelKazlow
    Legend
    April 22, 2018

    What problem are you having? Perhaps we can help.

    Translate
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