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Carol5F87
Participant
January 17, 2022
Question

Please help!

  • January 17, 2022
  • 1 reply
  • 278 views

Does anyone have a direct management contact at Adobe Sign? 

 

Our company account was shut down based on a back end mistake at Adobe Sign and I have been trying to get customer support via chat, phone, and account executives since early Friday morning.  All I am getting is the run around, transfers until the call is dropped, and the worst customer support I have ever encountered.  Our company cannot process documents due to their error and nobody at Adobe Sign is taking ownership.  Can anyone in the community help me?

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 24, 2022

Hi Carol,

 

Thank you for reaching out and sorry for the delay in response.

 

We have checked your account and it shows as active. Could you please confirm if you are still experiencing the issue?

If the issue persists, please let us know. 

 

Thanks,

Meenakshi

 

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