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Daisy5DE5
Participant
July 27, 2021
Question

Post Code problems - in the UK

  • July 27, 2021
  • 2 replies
  • 1319 views

I have a customer who is very irrated by not being able to insert his post code - message keeps coming up "invalid".  It isn't - I have checked it myself.

How can I help him get round this situation - he is extremely fed up and will go elsewhere if this situation is not resolved.

His post code (UK) is ME16 8AX and yes, he has tried with and without space between the 6 and 8!

Please HELP as soon as possible.

This topic has been closed for replies.

2 replies

J
Jonny24349611jx4s
Participant
July 16, 2023

tell him im coming round for tea

 

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 28, 2021

    Hi Daisy,

     

    Thank you for reaching out.

     

    As the user is not able to add the UK post code, please check with the sender of the document if the correct option was selected for form field validation. For more information, please refer to the following help document: https://helpx.adobe.com/sign/using/form-field-validations.html. 

     

    If that is not the case, then I would suggest you to get in touch with the support team. You may reach out to the support team via the following link: https://helpx.adobe.com/contact.html or contact on the number provided for your region in the following help document: https://helpx.adobe.com/contact/phone.html. 

     

    Let us know if you need any help. 

     

    Thanks,

    Meenakshi

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