Beginning last Thursday (May 14th, 2026), prefilled form field data began to drop from our packages. Prefilled data will disappear after sending for signatures. Prefilled data will disappear entirely from saved drafts. During singing, some signers also report their signatures as not displaying, but the audit paper documents them as having completed signature. The only workaround I’ve found is to hit save progress every 1-2 mins, and then immediately send your document for signature. Even then, some signers report back that their signatures don’t populate. Any document we save in draft status gets completely erased. Has anyone else been experiencing this issue? It’s incredibly frustrating to lose 30-45 mins worth for pre-filling effort.

Participant

Question

Prefilled content not saving / disappearing after sending for signature

Forum|Forum|7 days ago
May 20, 2026
2 replies
35 views

Beginning last Thursday (May 14th, 2026), prefilled form field data began to drop from our packages.

Prefilled data will disappear after sending for signatures.
Prefilled data will disappear entirely from saved drafts.
During singing, some signers also report their signatures as not displaying, but the audit paper documents them as having completed signature.

The only workaround I’ve found is to hit save progress every 1-2 mins, and then immediately send your document for signature. Even then, some signers report back that their signatures don’t populate.

Any document we save in draft status gets completely erased.

Has anyone else been experiencing this issue? It’s incredibly frustrating to lose 30-45 mins worth for pre-filling effort.

L

Lively_Breeze5EC4Author

Participant

Any feedback here? This issue is causing critical business contract failures.

Meenakshi0101

Community Manager

Hi Lively_Breeze5EC4,

Thank you for sharing the video.

We will review it and attempt to replicate the behavior. If necessary, we will arrange a callback to gather any additional information required for further investigation. Could you please provide your contact details and preferred time for a callback in a private message?

To send a private message, click on my profile icon and then select the 'Send Message' option.

Let us know if you need any help.

Thanks,

Meenakshi

T

Tariq Ahmad Dar

Community Manager

Hi @Lively_Breeze5EC4 ,

Sorry for the troubled experience.
If you try incognito mode of the browser do you still experience the same issue, if yes. Could you share a short video of the issue, so it can help us discuss this issue further internally with engineering?
Note: please use a dummy file/contract for video.

Will be waiting for your response.

~Tariq

L

Lively_Breeze5EC4Author

Participant

Here is a link to a video demonstrating the issue. (Please note, the link expires in 48 hours).

https://streamable.com/0brkld

Transaction ID: CBJCHBCAABAA5agVkg-jw7gmgfKUd_SivKTTqDnS6Tg1

Multiple pages of a prefilled form field data is erased after sending for signature.

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