Skip to main content
L
Lively_Breeze5EC4
Participant
July 30, 2025
Answered

Prefilled form fields are wiped empty after launching for signatures

  • July 30, 2025
  • 2 replies
  • 393 views

Starting today, my entire team is at a standstill.

 

Workflow:
We use multiple reusable form teplates to assemble contract packages. We do this daily. Each package might user 2-5 temapltes with over 100+ form fields. We pre-fill the majoroty of the fields, and assign the rest to various signers. 

 

Issue:

Starting today, all form fields are being wiped clean after prefilling and sending the package for signatures. The package that goes out is has no form field data on it. 

 

Is anyone else experiencing this issue? 

 

    Correct answer Meenakshi Negi

    Hi Joshua31845932tsel,

     

    Thank you for reaching out.

     

    Please try sending the new document and see if the same thing happens. If not, you may cancel the previous transaction and send the new one.

    However, if the issue still occurs, please contact our Acrobat Sign Enterprise support team via the steps suggested in the following help document: https://adobe.ly/40JnYEY to get this checked.

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

    2 replies

    nvrlift
    nvrlift
    Participant
    September 29, 2025

    I am having this exact same issue today, started a few weeks ago.  Has there been a resolution?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 29, 2025

    Hi nvrlift,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Could you please share more information on what happens? Please share the screen recording of how the document appears when you try to send it for signature. It will help us understand your workflow and where the issue occurs. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 30, 2025

    Hi Lively_Breeze5EC4,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    There was a known issue; however, it has been resolved now. If this is happening to the entire team, it needs to be checked.

    We checked that you have the Acrobat Sign Enterprise plan. Experts can better check this and help you with the correct information. Please reach out to our Acrobat Sign Entperise support team via the steps suggested in the following help document: https://adobe.ly/4o9Lvcl.

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

     

    J
    Joshua31845932tsel
    Participant
    July 31, 2025

    The same thing happened to me. The forms that were completed by the client and co-signed by us came through with all the pre-filled fields. However, the others that are still marked "In Progress" don’t have any of the pre-filled information. I’m guessing I’ll need to cancel those and resend them?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    July 31, 2025

    Hi Joshua31845932tsel,

     

    Thank you for reaching out.

     

    Please try sending the new document and see if the same thing happens. If not, you may cancel the previous transaction and send the new one.

    However, if the issue still occurs, please contact our Acrobat Sign Enterprise support team via the steps suggested in the following help document: https://adobe.ly/40JnYEY to get this checked.

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices