Preserve PDF metadata when sign multiple PDF

Question

Good afternoonWhen I send a batch of documents to sign with Adobe Sign via web , I’m able to download each one separately using the appropriate option. However, I’ve noticed that all the PDF metadata are replaced with that of the first document in the batch.Since the documents are now digitally signed, I can no longer modify the metadata.Is there a way to force Adobe Sign to preserve the original metadata of each document?Thanks

Meenakshi_Negi · Answer

Hi Diego337370676elx,

Thank you for reaching out.

We have checked that you are using the Adobe Sign Enterprise plan. This is something that needs to be checked, and the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4gToHdm.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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