Participant

Answered

Preview & Add Signature Fields checkbox missing from the send page

Forum|Forum|9 years ago
March 2, 2017
3 replies
10160 views

I'm following the directions on this page: Prefill Agreement fields before sending but when I go to "get a document signed the Preview & Add Signature Fields check box does not appear at all. I am using the free trial version, but it doesn't seem like that should matter. How am I supposed to properly gauge if the product meets my needs if I don't have access to all the features?! Help!

This topic has been closed for replies.

Correct answer Enchanted_youth5C18

Hi LilyF- Your Adobe Sign account admin will need to enable the setting. They should login to Sign, click the Account header tab, choose "Send Settings" from the left hand panel, and enable "Allow senders to modify document preview settings per document".

L

lilyf43859380

Participant

I have installed a Trial Version of Adobe Sign. In my Trial Version I do no see the "Preview and Add Signature Fields" toggle under "Send for Signature" drop down. How can I enable this toggle to be visible. Without this toggle and processing to allow me to add the different fields the app is useless.

M

martinb45450515

Participant

Hi Lily, did you find a solution for this? We are experiencing the same issue.

gjoelson

Participant

Me Too !

Meenakshi_Negi

Legend

Hi Brittanyb,

As the "Preview & Add Signature Fields" does not appear on the page, please sign out from the account.

Then clear the cache and cookies of the browser.

Relaunch the browser and use this link Sign In — e-signature and e-sign Software Solution — Adobe Sign to log in to your Adobe Sign trial account.

Check if the option appears now.

You may also use an alternate browser or the new incognito window in the Chrome browser.

Use the same link as mentioned above to log in the account.

Check if that helps.

Let us know if you still experience the issue.

Regards,

Meenakshi

B

brittanyb38671586Author

Participant

Thank you. I tried both clearing the cache and cookies and an incognito window in both Chrome and Microsoft Edge browsers. I am still not seeing the option in any of the four windows I tried.

Meenakshi_Negi

Legend

Please check once the account settings for the Adobe Sign account.

Log in to the Adobe Sign account and go to Account tab.

Then select Account Settings from the option at right. Then scroll the window at left to the option "Preview, position signatures and add form fields".

Check the box (if not already checked) for "Allow senders to modify document preview settings per document".

Then click on Save at the bottom. Check the screenshot below:

Then try again to send the document for signature and check if you can view the option at the bottom now.

Let us know if the issue still persists.

Regards,

Meenakshi

P

patrickw22044695

Participant

I’m testing several scenarios with the Adobe Sign trial version and the “Preview & Add Signature Fields” doesn’t appear to work. Is this functionality not available in the trial version? Thank you.

AadeshSingh

Participating Frequently

Hi patrickw22044695

I see that you hold an Adobe Sign Trial account, please be informed Trial account has all the features of an Enterprise level subscription except API (integration).

And, “Preview & Add Signature Fields” is there in all the Adobe Sign accounts. Could you please share the screenshot of the "Send" page of your Adobe Sign account.

I would also recommend you to try an alternate web browser (Sign In — e-signature and e-sign Software Solution — Adobe Sign ) as this could be a browser related issue also.

Regards,
Aadesh

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