Skip to main content
H
HRD388797751ylr
Participant
August 1, 2024
Answered

Private message before main message?

  • August 1, 2024
  • 1 reply
  • 335 views

Is there a way to display a recipient private message at the top of the AdobeSign email (before the main email message)?

 

Currently, it appears that a private message to a recipient is displayed after (aka under) the main email message. 

 

Thanks!

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi HRD388797751ylr,

 

Thank you for reaching out.

 

It is not possible to change the message's sequence. However, if you wish, remove the main email message on the Send page so that only the Private message will appear on the recipient's side. You may also add the main message at the end of the main message. Check if this workaround works for you.

Refer to the information in the following help document: https://adobe.ly/3MgDosR.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
August 7, 2024

Hi HRD388797751ylr,

 

Thank you for reaching out.

 

It is not possible to change the message's sequence. However, if you wish, remove the main email message on the Send page so that only the Private message will appear on the recipient's side. You may also add the main message at the end of the main message. Check if this workaround works for you.

Refer to the information in the following help document: https://adobe.ly/3MgDosR.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices