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problem converting

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I'm trying to convert but I get the message, "xxx file is in a format not supported for conversion to PDF."

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Hello,

Can you please tell us what the format of the file is?

Currently, the supported file formats (excluding PDF) are:

Microsoft Word (.doc and .docx)
Microsoft Excel (.xls and .xlsx)
Microsoft PowerPoint (.ppt and .pptx)
WordPerfect (.wp)
Text (.txt)
Rich Text (.rtf)
Graphics (.tif, .jpg, .jpeg, .gif, .bmp, and .png)
Web (.htm or .html)

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