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chrimi01
chrimi01
Participant
October 3, 2018
Answered

Problem!Not access my files!

  • October 3, 2018
  • 1 reply
  • 589 views

I was asked to create an account and after that I cannot access any file on my iPad. Please help me. I don’t want to loose my files because they are very important. Thank you in advance

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi Chrimi,

    Sorry for the delay in response.

    If you are trying to access the Adobe Sign account on your iPad, please make sure that you use the same email address and password to access the application.

    Then only you will be able to view all the files on your account.

    As you have mentioned that you were asked to create an account, there must be also an option to sign in there on the Adobe Sign mobile application.

    If you are signed in with another email address, then you will not be able to view any of the files.

    Hope that helps.

    Let us know if you have any questions or need any help.

    Regards,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    December 3, 2018

    Hi Chrimi,

    Sorry for the delay in response.

    If you are trying to access the Adobe Sign account on your iPad, please make sure that you use the same email address and password to access the application.

    Then only you will be able to view all the files on your account.

    As you have mentioned that you were asked to create an account, there must be also an option to sign in there on the Adobe Sign mobile application.

    If you are signed in with another email address, then you will not be able to view any of the files.

    Hope that helps.

    Let us know if you have any questions or need any help.

    Regards,

    Meenakshi

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