Problem with Adobe Sign after changing Adobe ID

Question

I recently changed my Adobe ID and now my Adobe Sign (and possibly other features) are not working any more. Specifically for Adobe Sign, the loading bar goes to 60 and then there's a popup that says "Forbidden: The operation could not be completed. Please try again later.".

I've read a few other threads that said I need to contact Adobe Sign support, who will fix the duplication of Adobe ID's so that the feature works, I'm not sure how to get in touch with them. I've tried calling Adobe's support number on 3 separate occasions - each time, I waited for over 20 minutes and hung up after losing patience.

If anyone can give me guidance on how to get in touch with adobe sign support to fix this issue, that would be greatly appreciated.

Meenakshi_Negi · Accepted Answer

Hi Kevinj,

As you have mentioned above, after changing the Adobe ID you get Forbidden error message on sending the document for signature.

This generally happens when you set an email address which is already registered under another Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

I would request you to contact support to get help with this.

You may use this link Contact Customer Care to contact support.

Once you open the link sign in with your Adobe ID.

Hope that helps.

Let us know if you need any help.

Regards,

Meenakshi

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