problem with e sing document authentication

Hi Marie368035439okk,

Thank you for reaching out.

Please share more information on what you mean here; some documents won't authenticate when sent for signature.

Share the steps you use to send the document and a screenshot of the error message you receive. It will help us to understand the issue here.

Share one sample form on which the issue occurs. 

Thanks,

Meenakshi

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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