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Participant
April 17, 2024
Question

problem with e sing document authentication

  • April 17, 2024
  • 2 replies
  • 367 views

Has anyone figured out why some documents won't authenticate when trying to send e-sign?

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Legend
    April 22, 2024

    Hi Marie368035439okk,

     

    Thank you for reaching out.

     

    Please share more information on what you mean here; some documents won't authenticate when sent for signature.

    Share the steps you use to send the document and a screenshot of the error message you receive. It will help us to understand the issue here.

    Share one sample form on which the issue occurs. 

     

    Thanks,

    Meenakshi

     

    kglad
    Community Expert
    Community Expert
    April 17, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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