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Architellus
Participant
November 13, 2023
Question

Problem with Visibility of Combined PDF files in Acrobat Sign

  • November 13, 2023
  • 1 reply
  • 559 views

When I compose a contract for signatures in Adobe Sign, the contract includes several portions that require signatures and other documents such as pricing exhibits, statements of work, etc that are also added to the software for inclusion in the signable contract.  The requestor can see all these documents combined into one PDF in the initial and signed version.  However, the recipients only see the portions of the combined document that they signed.  Therefore, when reviewing the PDF before signing, multiple exhibits are missing in the combined file.  They need to review these before signing even though they do not sign those particular documents. 

 

Why is Adobe Sign removing these documents from their version of the PDF.  This is so confusing that different people see different versions of the combined file?  I see no option that is restricting visibility to the full set of documents.  It would seem you have to create a combined PDF before loading into the software, and not let the software generate the final PDF itself to avoid it filtering out certain documents?

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 5, 2023

    Hi Architellus,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    This happens only when the "Limit document visibility" is enabled in account settings. The Limited Document Visibility (LDV) settings allow an agreement to contain multiple files that are selectively visible to the recipients depending on which settings are enabled and how the agreement is configured. For more information, refer to the following help document: https://helpx.adobe.com/sign/using/limited-document-visibility.html. 

    Please check with the account admin to turn off the settings so the recipient can see the complete document. The changes will occur only for the documents that will be sent after changing the settings, not for the ones already sent.

     

    Hope the information helps.

     

    Thanks,

    Meenakshi

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