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January 5, 2016
Question

Problems adding eSignature

  • January 5, 2016
  • 1 reply
  • 559 views

I don't have an eSign account. I am trying to sign Google's HIPAA Business Associate Agreement. When I get to the signature field, it will not allow me to type my name in. I am allowed to sign my name with the mouse, only. However, it will not allow me to click on the "apply" button to enter my signature. I am only allowed to click "cancel" or "clear," both of which delete my signature. I cannot complete the form with those two options. Do I need to have an eSign account in order to fill out this document? I have no plans of using eSign with my business, as I must be HIPAA compliant.

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1 reply

Inspiring
January 16, 2016

Hello,

Is it possible to inbox me your registered email address on which you have received the document for signature, along with document name. Please don't share it on public forums.

Regards,

-Rijul

Horizon LLC
Participant
January 26, 2017

I am having this issue as well. The person who received my document is signing from his phone. He can open the document and put in his signature but the 'Apply' button never pops up, only 'Cancel' is available.