Problems adding new users

Question

I have an Enterprise trial portal active, I want to add new users who have never had an adobe service associated and it does not allow me I get the following error message

rossodulchao · Answer

We have the same issue. We are currently within the Enterprise trial period and only the user who setup the trial (me) has access to Adobe Sign. When I try to add users the error message 'You cannot add that email address to your account. Please see this Knowledge Base Article for more information.' appears.

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