Profile name changed, but unable to sign with new name

Question

We use a generic email address (grants@companyname.com) and had a change in staffing. I have updated the password, profile name, and signature information, and when clicking on a document to sign, the previous employee's name continues to auto-fill. How can I fix this?

Meenakshi_Negi · Answer

Hi Cheryl Cavanaugh,

Thank you for reaching out.

Please ensure that you have updated the name on both the Adobe account and the Acrobat Sign account. You may refer to the information in the following help document: https://adobe.ly/3Wkry5H.

Let us know how it goes.

Thanks,

Meenakshi

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