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Participant
November 16, 2025
Question

profile not change issues

  • November 16, 2025
  • 1 reply
  • 92 views

The Acrobat Sign account for xxx@xxx is associated with a different profile. Switch to your DEL-BlackZone profile. its parmanent in del-blackzone profile. anyhow not to go others profile how to solve. i need to switch but not to go in ms teams adobe sign in.

1 reply

creative explorer
Community Expert
Community Expert
November 17, 2025

@shamsul_0765 The message: "The Acrobat Sign account for alam@akhknit.com is associated with a different profile. Switch to your DEL-BlackZone profile." indicates a User ID conflict within the Adobe Enterprise/Teams structure. Since this is an enterprise/account management issue, it cannot be fixed within your Adobe Acrobat application settings. You need assistance from the administrator of the "DEL-BlackZone" account.  Ask the IT administrator or person who manages your company's Adobe licenses (the one responsible for the "DEL-BlackZone" profile). Ask them to remove your email address (alam@akhknit.com) from the "DEL-BlackZone" User Group or Organization structure in the Adobe Admin Console. Once your email is released from that enterprise profile, the Adobe system will stop forcing the redirection, and you will be able to log in normally under your standard or individual account.

 

m
Participant
November 17, 2025

Thanks for your feedback. i am checking.

Meenakshi Negi
Community Manager
Community Manager
November 17, 2025

Hi shamsul_0765,

 

Thank you for reaching out, and sorry for the trouble caused.

 

We have checked the email address mentioned. The account shows as inactive. 

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO

 

Please don't hesitate to contact us if you need assistance.

 

Thanks,

Meenakshi