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David_Petlin - Flair 9022
Participant
May 29, 2025 7:38 PM UTC
Question

Re: Acrobat 2023: How to revert to classic GUI user interface

I need the old adobe back - it will not let me attach multiple files for e-sign

      3 replies

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      Jun 4, 2025 5:58 PM UTC

      Hi David_Petlin - Flair 9022,

       

      Thank you for reaching out, and sorry about the trouble.

       

      We see that you are using the Acrobat Sign individual plan. You may try the following steps to revert to the classic version: 

      - Open the following link: https://adobe.ly/4jMQKw0.

      - Click on your profile icon.

      - Select settings and scroll down till E-Signing settings.

      See if you get the option or not.

       

      Please let us know how you are trying to send the document. See if there is an issue with a particular file that is causing this error. If you can share a screen recording of your steps, we can check this behavior.

       

      Feel free to let us know if you need any help.

       

      Thanks,

      Meenakshi

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      TimAck
      TimAck
      Participating Frequently
      Jun 12, 2025 11:09 PM UTC

      I tried this. I'd love to go back to the version that (a) worked and didn't break my workflow and (b) wasn't so very much slower and prone to just crashing. But no such option presents itself - see below.

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      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      Jun 13, 2025 1:24 PM UTC

      Hi TimAck,

       

      Thank you for reaching out, and sorry about the trouble.

      It seems that the option is not available for you. Please let us know the issue you are experiencing with the new version, and we will check it.

       

      Thanks,

      Meenakshi

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