Re: Acrobat E-Sign times out before I can complete document preparation

Forum|Forum|3 months ago
October 30, 2025
2 replies
225 views

Todl to me if I upgraded to the business software, I would not have this issue. Guess what, I still do!!!

creative explorer

Community Expert

@Wings ATS chances are is hat Sign is runs on both Amazon Web Services (AWS) and Microsoft Azure! Which means, Microsoft Azure is having technical issues at this time! — but just double checking, check your internet speed!

m

W

Wings ATSAuthor

Participant

Its the people on the other end (the ones I am sending the document to) that are having the time out issues.

Meenakshi Negi

Community Manager

Hi Wings ATS,

Thank you for reaching out, and sorry about the trouble caused.

Please try changing the Web session duration under Account Settings> Security Settings. The settings will be available under the Admin account. If you are not the Admin of the Acrobat Sign account, please check with the account admin in your company. Please check the screenshot below for reference:

Feel free to let us know if you have any questions or need help.

Thanks,

Meenakshi

W

Wings ATSAuthor

Participant

I do not see this screen, Can you give me better instructions on how to do this

?

Meenakshi Negi

Community Manager

Hi Wings ATS,

We have checked your account using the email address associated with your community profile. You have an Acrobat Sign individual service plan. The settings option is not available with your current plan.

We suggest that you contact the Acrobat Sign team to have the backend settings reviewed. Please use the steps suggested here: https://adobe.ly/4nvLa1W.

Let us know if you need any help.

Thanks,

Meenakshi

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