Re: Adobe Sign user set to Inactive -- how to reactivate?
My client seems to have figured out the problem. Looking at the User Details in Admin Console, the user's "Email" is different than their "Username". When I added the user to Adobe Sign through the Admin Console, the user received an email "Get started with Adobe Adobe Sign - Enterprise" which said: "To start using Adobe Sign - Enterprise, use your [Email] email address to sign in to Adobe." When the user used that email address, he became inactive. It turns out he needed to log in with his "Username" instead. Now that he logged in with his Username, he is showing as Active again.
Should that welcome email be changed to say the user should log in with their Username (and show the Username) instead of showing the Email?