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laura lakshmif91160163
Participant
July 1, 2019
Question

Re: Constant problems with Adobe Sign

  • July 1, 2019
  • 1 reply
  • 1716 views

It is now July 1, 2019. I purchased a subscription to Adobe Reader DC yesterday in order to get signed signatures from pdfs. However, everything that has been reported above is still a bug. I cannot get past the upgrade message. I do not own Adobe Sign. I own Adobe Reader DC. Why can't I complete the process of emailing my signed document to others to also sign?

Lakshmi 

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 5, 2019

    Hi Lakshmi,

    Sorry for the delay in response.

    Adobe Acrobat Reader DC is a free service. You do not need any subscription for Reader DC.

    I have checked your account with the email address that you have used to sign in to the forums.

    You had purchased the Adobe Export PDF service which is already canceled.

    As the service was canceled within 14 days from purchase, you will get a refund for the service within 3-5 business working days.

    For the Adobe Sign issue, would like to inform you that you get only two free transactions to send a document for signature with free Reader DC application.

    It seems that you have already used the two free transactions. That is the reason you get an option to upgrade when you try to send a document for signature.

    Hope the information helps.

    Let us know if you have any question.

    Regards,

    Meenakshi

    JamesR57
    JamesR57
    Participant
    October 13, 2020

    Hi Meenakshi

     

    We have an Enterprise License for Creative Cloud and have done the upgrade and the Adobe Sign will not allow me to use it. I know it works because I've used it on my personal account desktop and mobile, but can't get it to work on the Enterprise version of Creative Cloud.

    Please help.

     

    James

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