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C
Chris30940802tmwk
Participant
July 7, 2023
Question

RE: deactivated account when logging in to sign a document sent to us.

  • July 7, 2023
  • 3 replies
  • 930 views

Good Morning, So were having an issue with signing documents that we receive from external sites, when we receive docs from external sites and go to sign them, it then asks us to log in with a different account so we try and do that, then when we do this it tells us the account is deactivated. ( we do not have adobe sign where a DocuSign Shop). How do we sign these documents? I saw an article about sign-in errors (link below) but wasn't sure it affected receiving sites  about  https://helpx.adobe.com/download-install/kb/acrobat-users-sign-in-error.html. Please advise how we are supposed to sign receiving documents when it tells us our accounts are deactivated and we are not Adobesign users?

    This topic has been closed for replies.

    3 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 10, 2023

    Hi Chris30940802tmwk,

     

    Thank you for reaching out.

     

    As you get the Adobe Acrobat Sign document, you should be able to open the document from the link provided in the email.

    Please let us know how you are trying to open the document. Also, check with the company if they have added any authentication method to sign the document. That may be the reason you are asked to sign in. 

     

    Thanks,

    Meenakshi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 7, 2023

    @Chris30940802tmwk 

     

    why are you posting on an adobe forum?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 7, 2023

    Ask docusign for help

    C
    Chris30940802tmwkAuthor
    Participant
    July 7, 2023

    haha we're not using DocuSign for this. we receive an email from AdobeSign/ External Company the user tries to log in to Adobesign and we get those errors ( this comes from an external company). nothing to do with DocuSign. I was just stating we are a Docusign shop rather than an AdobeSign shop is all. this would be the same thing as if you received an adobe sign doc to your personal email and didn't have an account.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 7, 2023

    https://helpx.adobe.com/sign/how-to/use-fill-and-sign.html

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