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Nicole z
Nicole z
Participant
May 28, 2026

Re: e-signatures not working - file upload failure

  • May 28, 2026
  • 1 reply
  • 3 views

I’m having this issue now and I’ve done nothing different from yesterday when it worked perfectly fine.  I’ve restarted my computer, tried re-saving the file a different way and have tried a couple different files.    I have the latest version of adobe and I tried switching back to the old version, nothing is working.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 29, 2026

    Hi Nicole z,


    Thank you for reaching out, and sorry for the trouble caused.


    Please share the following information to further investigate this behaviour:

    • Share the steps you use to re-save the file.

    • Share the screenshot of the error that appears.

    • Share the Acrobat version number.

    • Share the OS on the machine.

    • Are you opening files saved on network drive or saved locally?

    • Did you make any changes to the application recently?

    Once we have more information, we will get this checked.


    Let us know if you need any help.


    Thanks,

    Meenakshi

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