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Nicole z
Nicole z
Participant
May 28, 2026 4:19 PM UTC
Open for Voting

Re: e-signatures not working - file upload failure

I’m having this issue now and I’ve done nothing different from yesterday when it worked perfectly fine.  I’ve restarted my computer, tried re-saving the file a different way and have tried a couple different files.    I have the latest version of adobe and I tried switching back to the old version, nothing is working.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 29, 2026 11:47 AM UTC

    Hi Nicole z,


    Thank you for reaching out, and sorry for the trouble caused.


    Please share the following information to further investigate this behaviour:

    • Share the steps you use to re-save the file.

    • Share the screenshot of the error that appears.

    • Share the Acrobat version number.

    • Share the OS on the machine.

    • Are you opening files saved on network drive or saved locally?

    • Did you make any changes to the application recently?

    Once we have more information, we will get this checked.


    Let us know if you need any help.


    Thanks,

    Meenakshi

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