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Raj Bhargava
Participant
March 21, 2018
Answered

Re: Error refreshing access token: invalid_request : invalid refresh token

  • March 21, 2018
  • 1 reply
  • 2809 views

Our users are getting the same error. Can you pls share what the resolution is for this issue ASAP. Thanks.

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi RajBhargava,

    As you get the error refreshing access token message, you need to contact support so they can check what exactly the cause of the message.

    To contact support:

    • Login to your Adobe Sign account directly via https://secure.echosign.com/public/login
    • Once logged in, check the upper right corner of the page and click the question mark icon.
    • It will re-direct you to the page where you get an option to contact support via phone or chat.

    Let us know if you need any help.

    Regards,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    March 22, 2018

    Hi RajBhargava,

    As you get the error refreshing access token message, you need to contact support so they can check what exactly the cause of the message.

    To contact support:

    • Login to your Adobe Sign account directly via https://secure.echosign.com/public/login
    • Once logged in, check the upper right corner of the page and click the question mark icon.
    • It will re-direct you to the page where you get an option to contact support via phone or chat.

    Let us know if you need any help.

    Regards,

    Meenakshi

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