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ráironoliveira
ráironoliveira
Participant
May 20, 2019
Question

Re: Fill and Sign loading error !!

Same problem here. I used this feature for months but now it starts to show this error or close the app by itself.

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 26, 2019

    Hi Ráironoliveira,

    Sorry for the delay in response.

    It seems that you had changed the email address for your Adobe account.

    This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you had changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.

    In this case, you will need to first free your new email address from the other Adobe Sign account. Then you will be used that email address for the Adobe Sign account linked to Acrobat.

    Let us know if you need any help.

    Regards,

    Meenakshi

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