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B
bsavitzky
Participant
June 25, 2020
Question

Re: Locked out of Admin Console unable to update authentication

  • June 25, 2020
  • 1 reply
  • 527 views

Bani, my company is experiencing the same. Can you reach out to me with contact information? Neither of our administrators are able to log into Adobe Sign.

    This topic has been closed for replies.

    1 reply

    Bani Verma
    Bani Verma
    Legend
    June 25, 2020

    Hi there, 

     

    Thank you for reaching out via private message to me, as you have shared that both of your Admins are locked out and are getting the below error, could you please confirm if your admins are getting this error in the Adobe Sign portal or Adobe Admin console?

     

    B
    bsavitzkyAuthor
    Participant
    June 26, 2020

    Yes, they are also getting this message in the Adobe Sign portal.

    Bani Verma
    Bani Verma
    Legend
    June 26, 2020

    Thank you for confirming, since they are having trouble with Adobe Sign portal our experts in the 'Adobe Sign' community can help better.

    Moving your query there.

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