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bradleyp79414170
Participant
September 12, 2018
Answered

Re: Sign & Fill goes blank

I'm having the same issue. This is my info for Acrobat Pro DC:

Architecture: x86_64

Build: 18.11.20058.296032

AGM: 4.30.78

CoolType: 5.14.5

JP2K: 1.2.2.41223

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    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    September 27, 2018

    Hi Bradleyp,

    Sorry for the delay in response.

    If you are referring to the Fill & Sign tool in Adobe Acrobat DC, please try to update the application to the latest version.

    Launch the application and go to Help > Check for updates.

    You can also refer to this help link Release Notes | Adobe Acrobat, Reader for details on the latest version for the application.

    After updating the application, try once to reboot the machine.

    Check if the issue still occurs.

    If you are on a Windows machine, try to repair the installation of the application.

    Go to Help > Repair Installation.

    Let us know if you still experience the issue after updating the application.

    We will be waiting for your response.

    Regards,

    Meenakshi

    View reply

    3 replies

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    September 27, 2018

    Hi Bradleyp,

    Sorry for the delay in response.

    If you are referring to the Fill & Sign tool in Adobe Acrobat DC, please try to update the application to the latest version.

    Launch the application and go to Help > Check for updates.

    You can also refer to this help link Release Notes | Adobe Acrobat, Reader for details on the latest version for the application.

    After updating the application, try once to reboot the machine.

    Check if the issue still occurs.

    If you are on a Windows machine, try to repair the installation of the application.

    Go to Help > Repair Installation.

    Let us know if you still experience the issue after updating the application.

    We will be waiting for your response.

    Regards,

    Meenakshi

    Translate
    jim_den
    jim_den
    Inspiring
    November 13, 2018

    I am having the same problem with Adobe Acrobat Pro DC version 2018.011.20055.

    Fill & Sign is blank, and Send for Signature is blank.

    There is no more recent update available.

    I have a Mac, so no option to "Repair Installation" is available in the Help menu.

    I am able to fill and sign the same forms with Preview, the software that comes included at no additional charge with Apple's OSX. But Acrobat is not working.

    What do I do?

    Jim

    Translate
    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    November 13, 2018

    Hi Jim,

    Please try to update the application on your Mac.

    You are using an old version of Adobe Acrobat DC.

    Launch Adobe Acrobat DC and go to Help > Check for updates.

    Refer to this help document Release Notes | Adobe Acrobat, Reader to get information on recent updates.

    Try once to use the Fill & Sign option online here Adobe Document Cloud

    Check if you can fill the PDF form without any issues.

    Let us know how it goes.

    If the issue still persists, please update the thread.

    Regards,

    Meenakshi

    Translate
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