Participating Frequently

Question

Re: Unable To Find Manage Page - Where Are All My Signed Documents?!?!?!?

Forum|Forum|7 years ago
December 20, 2018
2 replies
1028 views

Ugh......My OLD Documents are missing again. I don't have anything prior to November 24th. Is anyone else experiencing this?

This topic has been closed for replies.

S

salinap42147742

Participant

Did you ever get an answer to this? I am having the same issue and Adobe has the WORST service ever! I cant get a hold of anyone anywhere to get this fixed.

laurep62491117Author

Participating Frequently

My old documents are available under the search section of the very top. Not where they use to "load" documents older than 30 days. If you sign into Adobe then I've found chat is the fastest way to get things cleared up.

Meenakshi_Negi

Legend

Hi Laurep,

I see that you have Adobe Acrobat DC subscription that includes the Adobe Sign individual service.

As you are not able to find the old signed documents, refer to the steps mentioned below:

- Open the link Adobe Document Cloud

- Sign in with your Adobe ID and password.

- Go to Shared > For signature.

- Enable the radio button for Adobe Sign Manage at the right-hand side.

- It will re-direct you to the old manage tab.

Check if you can find your old document there.

Let us know if you experience any issue.

Regards,

Meenakshi

laurep62491117Author

Participating Frequently

Hello Meenakshi,

Yes, the button is enabled, but there used to be a section that said “load more than 30 days”. That is now missing. I can find some of them search at the top, but it’s random and nothing is there for the early part of 2018. See screenshot.

Something is wrong!

Lauré Poffenberger

[Private information deleted by moderator]

johnm3284967

Inspiring

I have the same problem. I am about to send out 250 documents that historically some of them will not be signed for 2-3 months … If I send them out,

1) will I always be able ot see them and their status?

2) will they be deleted, made invisble or inaccessible at some point?!

I am relying on Adobe Sign for this process, I am terrified I will lose control of this process due to new changes in adobesign ...

Johni

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