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cynthias94844677
Participant
July 21, 2018
Answered

Receiving error when trying to send a document for a signature.

At first, the documents were able to send with no issues via email for signature, but I changed my primary email address and now it doesn't work. Has anyone had the same issue?

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    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    July 24, 2018

    Hi Cynthias,

    As you have mentioned above, you get the error message when sending documents for signature since you have changed the Adobe ID email address.

    It generally happens, when you already have an Adobe Sign account registered with the email address that you have used as a new Adobe ID.

    In this case, you will need to contact support to get your account checked.

    I have sent you a private message with the contact details.

    Please check your inbox and refer the steps mentioned there.

    Let us know if you need any further assistance.

    Regards,

    Meenakshi

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    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    July 24, 2018

    Hi Cynthias,

    As you have mentioned above, you get the error message when sending documents for signature since you have changed the Adobe ID email address.

    It generally happens, when you already have an Adobe Sign account registered with the email address that you have used as a new Adobe ID.

    In this case, you will need to contact support to get your account checked.

    I have sent you a private message with the contact details.

    Please check your inbox and refer the steps mentioned there.

    Let us know if you need any further assistance.

    Regards,

    Meenakshi

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