Participant

Question

Recipient Name Field Not Populated

Forum|Forum|1 year ago
July 30, 2025
5 replies
234 views

Hello all,

I've run into a problem where I require a recipient's name be populated on a document, but the form shows complete once they sign and the name field is left blank. Any suggestions or feedback is appreciated!

Adobe Sign forms

shirley_80

Participant

Hi, I am getting a similar issue with a document that has multiple signers and with bulk sends. It shows up when the signature is applied but it does not save.

Meenakshi Negi

Community Manager

Hi shirley_80,

Thank you for reaching out, and sorry to hear that you are experiencing a similar issue.

Could you please confirm the following information to further investigate this behavior:

Does this happen with a specific document?
If yes, can you share the steps you use to create that document and add the form fields?
Can you share the original document so we can replicate the behavior?
Are you obtaining an in-person signature on the document?

It would also be helpful if you could share a short video showing when the name appears and then disappears. This will give us a better understanding of the issue.

Let us know if you have any questions or need assistance.

Thanks,

Meenakshi

Meenakshi_Negi

Legend

Hi Stephanie31922655advi,

Thank you for reaching out.

As the name does not appear, please confirm how the fields were added to the document. Did you check with the recipient to see if they have added the name? If you can share more information about the workflow here, it would help us to check this further.

Thanks,

Menakshi

S

Stephanie31922655adviAuthor

Participant

Hello,

When I set the form up in Adobe Sign, I add the recipient’s name box and mark required as well as the esignature box and date.
The recipient said that when they tried to click on the top of the name box, it would not let them put their information in.

Best,

Stephanie Cello
Grant Specialist
School of Social Work | Behavioral Health Program
California State University, Chico

[A close-up of a logo Description automatically generated]

Meenakshi_Negi

Legend

Hi Stephanie31922655advi,

Thank you for the information.

Please confirm if there was only a single signer for that document. As the document is already signed, nothing much can be done.

Try creating a document and sending it again. Try recording the workflow this time. If the issue still occurs, share the screen recording with us so we can check and investigate this further.

Let us know how it goes.

Thanks,

Meenakshi

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