Skip to main content
Colin Davies
Participant
June 17, 2020
Question

Recipient not receiving document

Would appreciate any advice on the following problem. Sending documents for signature as usual, system tells me they have been sent, but the recipients are not receiving the e-mail. Double checked that e-mail addresses are correct. Have sent a dummy document to myself (using a 2nd e-mail address) and not arrived. Recently upgraded browser to Chrome. Could this be an issue?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    NicoleinCO
    Participant
    July 6, 2020

    Same here.  They don't receive the document BUT in my case, when I send a reminder, they DO receive it.  But ONLY when I send reminders. 

    Translate
    sg15
    Participant
    June 29, 2020

    I am having the same issue, where one signer recieves document but the next person does not ?  Please advise.

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices