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Colin Davies
Participant
June 17, 2020
Question

Recipient not receiving document

  • June 17, 2020
  • 2 replies
  • 407 views

Would appreciate any advice on the following problem. Sending documents for signature as usual, system tells me they have been sent, but the recipients are not receiving the e-mail. Double checked that e-mail addresses are correct. Have sent a dummy document to myself (using a 2nd e-mail address) and not arrived. Recently upgraded browser to Chrome. Could this be an issue?

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    2 replies

    N
    NicoleinCO
    Participant
    July 6, 2020

    Same here.  They don't receive the document BUT in my case, when I send a reminder, they DO receive it.  But ONLY when I send reminders. 

    S
    sg15
    Participant
    June 29, 2020

    I am having the same issue, where one signer recieves document but the next person does not ?  Please advise.

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